Retail direct seller customers can return/exchange the product to/from the distributor from whom they have purchased the same, within 30 days from the date of purchase. They have to provide a valid reason for return of the same and return the said products along with the original invoice of the product purchase copy. For customers request for money refund or replacement of products, it is the distributor’s duty to satisfy the customer’s needs. Subsequently the distributor can exchange the products from the company within 30 days from the date of invoice and must submit the following at the time of exchange:
Copy of Invoice
Products to be returned with reason written by customer on product return format.